Customer Care Charter

“We are committed to providing a consistently high standard of service and to making sure that your enquiries are dealt with quickly, politely and professionally at all times”.

WHEN YOU VISIT THE OFFICE

Reception staff will arrange for you to see the appropriate individual to deal with your requirements

EFFICIENT AND TIMELY RESPONSE TO CLIENT ENQUIRIES AT ALL TIMES

E-mails and phone calls returned within one working day

Response to letters within four working days

TELEPHONE CONTACT

We aim to answer all calls quickly and efficient